Refund policy

Refund Policy

Right of Withdrawal

Under the Distance Contracts Act, you as a consumer have the right to withdraw from your purchase within 14 days of entering into the agreement, without giving any reason. To exercise your right of withdrawal, contact us at Support@trymelodiavoss.com or via our contact form with a clear statement that you wish to withdraw from the purchase – this must be done before work has begun. Please note that the right of withdrawal expires if you, at the time of purchase, expressly agree that production begins immediately and confirm that you understand that your right of withdrawal is thereby lost. In the event of a valid exercise of the right of withdrawal, we will refund the full amount within 14 days via the same payment method used at the time of purchase.

Refunds

Since our products and services are custom-made and digital in nature, all sales are generally final once work has begun or delivery has taken place. For digital products, delivery is considered complete when the access link is made available via email, regardless of whether you have opened the email, clicked the link, or listened to the product. To be eligible for a cancellation, your request must be sent to us immediately via the contact form or email. Cancellations may be approved or denied at our discretion based on the status of your order.

Returns and Refunds (if applicable)

Refunds are considered at our discretion. Any add-ons, express delivery, or other upgrades are non-refundable once purchased. If we are unable to deliver substantially as described in your order due to an error on our part, we may, at our option, re-deliver the digital product or provide a refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method. Payment processing fees, third-party production or fulfillment costs may be non-refundable and may be deducted from any refund where permitted by law.

Late or Missing Refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us using our contact form.

Revisions (if applicable)

If you are not satisfied with your product, we may offer a free revision or, at our discretion, a refund. Contact us via the contact form or email to discuss any issues with your order.

Incorrect Charges

If you believe a charge is incorrect, please contact us first via the contact form so we can help resolve the issue. Initiating a chargeback without first contacting us may prolong the resolution process. We reserve the right to dispute chargebacks and to suspend accounts associated with abusive or fraudulent disputes.

Cancellation:

If you wish to cancel your order after work has begun or after delivery has taken place, your cancellation request will not be accepted. Cancellations must be submitted immediately and can only be approved before production work has begun.

STAFF MATCH AB Varvsgatan 25, 11729, Stockholm Sweden.