Privacy policy

We care about your privacy and want to clearly explain how we collect, use and protect your personal data when you use Melodiavoss.

1. What information we collect

• Name, address and email address
• Payment details (processed by our payment providers, see section 4)
• Login details, if you create an account
• Website activity (pages visited, interactions)
• Communications with customer service
• Information you provide to create your personalised song, such as stories, requests and personal details about the recipient

2. How we use your information

We use your information to provide our service, create your personalised song, personalise your website experience, process payments, communicate with you about your order and – only with your consent – send you marketing communications.

3. Content and rights

By providing us with stories, names or other personal details, you give us the right to use this information to produce and deliver your song. You confirm that you have all the necessary rights and consents for any names, voices or personal data about other people that you share with us.

4. Sharing information

We do not sell or share your personal data with third parties without your consent, except with providers that are necessary to operate the service:

• Mollie – payment processing (cards)
• Stripe – payment processing (MobilePay, Klarna)
• Cloudflare – website hosting
• Fly.io – hosting our order system (backend)
• Resend – sending receipts and delivery emails
• Klaviyo – marketing communications (only with consent)

In addition, information may be shared if required by law, to protect our rights and safety, or in connection with a business acquisition.

5. Cookies and tracking

Our website uses cookies to remember your preferences and analyse traffic. You can manage or delete cookies at any time in your browser settings.

6. Children's information

Our service is not intended for people under 18, and we do not knowingly collect information about minors.

7. Your rights

You have the right to access, correct and delete your personal data, and to opt out of marketing. Contact us at the email address below to exercise your rights.

8. Changes to this policy

We may update this privacy policy from time to time. Changes will be published on this page.